Privacy policy
PROPLADDER collects, holds, uses, and discloses personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
This Privacy Policy explains how we manage personal information when you interact with our website, services, or make enquiries.
By using our services, you consent to the handling of your personal information as set out in this policy.
1. What Personal Information We Collect
We may collect personal information that is reasonably necessary for our business activities, including:
Name and contact details (such as email address and phone number)
Enquiry and communication details
Transaction and service-related information
Website usage and device information (including IP address and cookies)
We do not collect sensitive information unless required and authorised by law or with your consent.
2. How We Collect Personal Information
We collect personal information when you:
- Submit an enquiry or form
- Communicate with us directly
- Use our website or services
- Interact with our content or advertisements
We may also collect information automatically through analytics tools and cookies.
3. Why We Collect, Hold, Use and Disclose Information
We collect and use personal information to:
- Respond to enquiries and provide services
- Manage client relationships
- Improve our website and services
- Communicate with you about opportunities or updates
- Meet legal and regulatory obligations
- Protect against fraud or misuse
We will not use your personal information for purposes unrelated to our services without your consent.
4. Disclosure of Personal Information
We may disclose personal information to:
- Service providers who assist in operating our business (e.g. IT, hosting, analytics, communication tools)
- Professional advisers (such as legal or accounting services)
- Third parties where required or authorised by law
- Other parties with your consent
We take reasonable steps to ensure any third parties handle personal information in accordance with the APPs.
5. Direct Marketing
We may send you marketing communications about services or opportunities that may be relevant to you.
You can opt out at any time by following the unsubscribe instructions or contacting us directly.
6. Cookies and Website Tracking
Our website may use cookies and similar technologies to:
- Improve user experience
- Analyse website performance
- Understand user behaviour
You can disable cookies through your browser settings, however some features may not function properly.
7. Storage and Security
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure.
However, no method of transmission or storage is completely secure.
We retain personal information only for as long as it is required for the purposes set out in this policy or as required by law.
8. Access and Correction
You may request access to, or correction of, the personal information we hold about you, subject to exceptions under the Privacy Act.
We will take reasonable steps to correct information that is inaccurate, out of date, or incomplete.
9. Overseas Disclosure
Some service providers may store or process data outside Australia. Where this occurs, we take reasonable steps to ensure appropriate data handling protections are in place.
10. Complaints
If you have a complaint about how we handle your personal information, please contact us.
We will respond within a reasonable timeframe and take steps to resolve the issue.
11. Contact Us
For privacy enquiries or requests regarding your personal information, please contact us via the details on our website.